LYSTN Podcast Episode 11: How Reputation Management Impacts Leasing

This week on LYSTN, we feature Mindy Price, Vice President of Sales for J Turner Research, and Joseph Batdorf, President of J Turner Research. They share the data behind their recent survey, “Resident Attitude Towards Renewals and Online Reputation.”

We also dive into the importance of reputation management for apartment communities and how a decided focus to be both proactive and reactive to online reviews can impact resident retention and your prospecting efforts. We also discuss ways to help share information with your operations and leasing teams to truly create a 5-star customer experience.

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